Answer Quick - Answering Service and Order Taking Call Center

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Answering Service

Our Answer Quick staff acts as an extension of your own. We care about the image your company projects and will answer your phones 24 hours a day, 7 days a week and 52 weeks a year. Our highly trained operators will act as your personal secretary, answering all of your calls with your company name and personalized greeting. Because we are fully automated, our operators see exactly what information you want to collect every time a call comes in for you.

Messages can be picked up by calling in on a toll-free number. We can also send your messages to you via FAX, to your alphanumeric pager, to your cell phone, or to your e-mail address.

We're happy to take overflow calls, after-hours calls, or all of your calls.

Choosing The Right Answering service

Often times when business owners want to cut expenses they look for ways to outsource important duties to professional companies.

Using a professional answering service is one of the most popular outsourcing options available today. When you hire an answering service to answer your phones you have a lot of different options in answering service companies to choose from.

And you also have a lot of different duties that an answering service can perform for you to make your business more efficient. Here are a few things to consider when you hire your answering service.

It's a good idea to write down a few things or answer a few questions for yourself before you call an answering service.

When do you want the answering service to answer your phone? Just when you and your staff is out? All of the time, or randomly when you forward the phones to the answering service?

Next, do you want the answering service just to take messages only or do you want them to take orders, dispatch the message to a variety of people?

A couple of other things to consider with answering services is how they bill you. Some do what's called ‘rounding up!’ This is when they bill you for a whole minute even if the call ended 1 second into that minute. Here is an example: the answering service takes call for you that lasts 2 minutes and one second, they bill you for a three minute call; that's ‘rounding up!’

Be sure the answering service that you choose to do business with doesn't round up because that could add a lot of extra minutes to your bill at the end of the month.

A couple of other things to look at when you hire your answering service is how long they have been in business. How long their clients have been with them, how long their customer service reps (CSR's) have been with them.

Ask the answering service is they have a back up system in the event of a power outage. I know that sounds kind of trivial but just think if you just did a big expensive advertising campaign and all of your calls are coming into the answering service and their electricity is off for several hours.

That would not be a good situation would it?

Hopefully these tips will help you have a better understanding as to how the answering service industry works.

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