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Current Opportunities
Answer Quick is growing. We offer an outstanding incentive package including paid vacations & holidays , health insurance, and a comfortable, professional work environment.
We are currently seeking to fill the following positions:
- Outside Sales Associate
- Customer Service Representative
- Assistant Manager
- Call Center Manager
- Network System Administrator
- IT Professionals
- Administrative Assistant
Professional outside sales representative to call on Louisiana professionals to sell call center services. Commission based compensation package.
CUSTOMER SERVICE REPRESENTATIVE
Baton Rouge, Louisiana
If you enjoy talking with people, have good typing skills, and a pleasant phone voice, we have the perfect job for you as a Customer Service Representative for our national call center in Baton Rouge. Duties include all aspects of understanding and communicating with inbound callers. Must respond to in-bound calls in a prompt, professional manner from various types of media including: television, print, radio, mailers, etc. Prospective employees must support our mission of satisfying the customer in a fast paced, challenging environment. Spanish speaking skills are beneficial!
Baton Rouge, Louisiana
Successful candidate will be responsible for CSR training, providing performance evaluations; identifying/implementing strategies to improve profitability, productivity, and quality service; presenting unit data to associates (including call/fax volume, service results/issues, and operator stats); and assisting upper-level management in developing/implementing programs to motivate employees and stimulate a high sense of urgency in a team environment.
Must be a motivational leader and possess excellent analytical, organizational, communication, interpersonal, prioritization, and time management skills; the ability to handle multiple tasks simultaneously; and the willingness to work flexible hours to ensure proper supervisory coverage of department at all times. Call Center experience a plus. Bachelor's degree in a related field also a plus.
Baton Rouge, Louisiana
Qualifications include:
- Degree in communications, management, or related business field.
- 3 years of call center management accepted in lieu of degree.
- Familiarity with call center technology & terminology.
- Excellent communication and PC skills.
Requirements of this position include:
- Design Call Center policies and procedures, including setting goals, standards, and benchmarks to evaluate staff performance.
- Responsible for strategic planning, tactical planning, and operational success of the Call Center.
- Develop and implement accurate forecasts and budgets to correlate Call Center resources to Call Center activity.
- Develop and manage forecasting models to meet call volume expectations and to ensure adequate staffing and facility resources.
- Successfully communicate and manage multiple groups of 20-50 telephone representatives on your shift.
Baton Rouge, Louisiana
Needed to direct our IT staff. We require at least a Bachelor?s Degree in CS, ISDS, or other closely related field. 5 years of relevant experience accepted in lieu of degree. Must have network experience with client/server applications, NT, and LINUX. Telephony, ISDN & T-1 experience is a big plus, as well as proficiency in VB, PERL, web applications, network security, firewalls, and PC hardware/software.
Baton Rouge, Louisiana
Must have network experience with client/server applications, NT, and LINUX. Telephony, ISDN & T-1 experience is a big plus, as well as proficiency in VB, PERL, web applications, network security, firewalls, and PC hardware/software.
Baton Rouge, Louisiana
The right person should be good at multi-tasking as the job responsibilities include, but not limited to...
- answering incoming business calls
- administering applicant testing
- filing and other clerical duties
- daily bookkeeping duties to assist our accountant
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