Electric Companies

Today's electric companies are faced with yet another obstacle: enhanced customer service. Electric companies realize that strong customer service personnel play an important role in today's competitive environment. To survive and compete effectively, electric companies must make sure that their customer service values are more than theory, but a matter of practice. How can electric companies implement cost-effective, 24-hour customer service? ANSWER QUICK's nationwide call center is the solution.

The positive business trend in the new millennium is to concentrate on your area of expertise and contract out the rest. Electric companies dedicate themselves to providing a high level of service, and a commitment to ensuring that customers receive reliable, continuous service. Therefore, ANSWER QUICK's call center is essential to maintaining excellent levels of customer service. Our call center represents the kind of effort that electric companies need in order to maintain effective customer relations.

ANSWER QUICK already provides quality service to many companies throughout the United States. Since handling these calls for over 16 years, we are experts at handling outages and letting customers know that we understand their concerns. Our customer service representatives notify your personnel, via home phone or pagers. We monitor the progress of the situation by staying in touch with your staff, and have updated accurate information to report when subscribers call back.

How Does it Work?

Answer Quick assigns a nationwide "800" number to each electric company using our service. This number is useful in several ways. After hours, forward your main line to your ANSWER QUICK "800" number, and our customer service representatives answer all of your calls. Another method is to use your "800" number as a direct service line. Providing this number to your customers and instructing them to call it directly is an excellent method of maintaining superior customer service. Both methods are effective in assuring that after-hours calls are handled by experienced and dedicated personnel.

Answer Quick can help with overflow calls during the day. When your phone lines are busy, ANSWER QUICK can handle your overflow calls quickly and efficiently. Customers always speak with a CSR trained to handle all aspects of customer relations. Managers no longer worry about the number of people to keep on the phones or how to keep phone lines open during peak times. By utilizing ANSWER QUICK , electric companies increase customer service capacity without hiring additional personnel.

ANSWER QUICK dedicates our personnel and equipment to the highest level of inbound service available. We offer many services, including nationwide paging and dispatching, automated fax delivery of messages, customized call reports and more. Let us show you how we can help you. For more information, call Jerry at (888) 766-1111. Getting started with Answer Quick is quick and easy. You can start today!

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